Terms and Conditions

Welcome to Artemis Healthcare Services LLC. By accessing or using our home health care services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before engaging our services.

1. Acceptance of Terms

By requesting, booking, or utilizing any services provided by Artemis Healthcare Services LLC ('we,' 'us,' or 'our'), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

These terms apply to all patients, family members, caregivers, and authorized representatives who engage with our home health care services.

2. Services Provided

Artemis Healthcare Services LLC provides comprehensive in-home healthcare services, including but not limited to:

• Skilled nursing care and medical monitoring
• Physical therapy and rehabilitation services
• Occupational therapy and adaptive training
• Personal care assistance and activities of daily living support
• Chronic disease management and education
• Post-surgical and post-hospitalization care
• Medication management and administration
• Wound care and treatment

All services are provided in accordance with applicable state and federal regulations, professional standards of care, and physician orders where required.

3. Eligibility and Admission

To receive our home health care services, patients must:

• Reside within our service area in Greenwood Village, Colorado and surrounding communities.
• Have a safe and suitable home environment for the delivery of care.
• Provide or arrange for a physician's order for skilled services when required.
• Consent to our assessment and care planning process.
• Agree to participate actively in their care plan and follow medical recommendations.

We reserve the right to decline or discontinue services if the home environment is deemed unsafe for our staff, if patient or family behavior poses a threat to staff safety, or if medical needs exceed our scope of practice.

4. Care Planning and Coordination

Upon admission to our services:

• A comprehensive assessment will be conducted by a qualified healthcare professional.
• An individualized plan of care will be developed in collaboration with the patient, family, and physician.
• The care plan will be reviewed and updated regularly based on patient progress and changing needs.
• We will coordinate care with the patient's physicians, specialists, and other healthcare providers as needed.
• Patients and families will be educated about the care plan and their role in achieving care goals.

5. Patient Rights and Responsibilities

Patient Rights:

Patients receiving our services have the right to:

• Be treated with dignity, respect, and consideration regardless of race, religion, gender, age, disability, or other characteristics.
• Receive care that respects personal, cultural, and spiritual values and preferences.
• Be fully informed about their health condition, treatment options, and care plan.
• Participate in care planning and decision-making.
• Refuse treatment or services and be informed of potential consequences.
• Have personal and medical information kept confidential in accordance with HIPAA regulations.
• Voice concerns, complaints, or grievances without fear of discrimination or retaliation.
• Receive care from qualified, competent, and appropriately trained healthcare professionals.

Patient Responsibilities:

Patients and their authorized representatives agree to:

• Provide accurate and complete information about medical history, current conditions, medications, and allergies.
• Notify us promptly of any changes in health status, contact information, or insurance coverage.
• Follow the agreed-upon care plan and medical recommendations to the best of their ability.
• Keep scheduled appointments or provide advance notice of cancellations.
• Maintain a safe and clean home environment suitable for care delivery.
• Treat our healthcare professionals with respect and courtesy.
• Ensure timely payment for services rendered according to agreed-upon terms.
• Inform us of the presence of pets, smoking, or other conditions that may affect service delivery.

6. Scheduling and Cancellations

Scheduling:

• Service visits will be scheduled based on the care plan, patient needs, and staff availability.
• We will make reasonable efforts to accommodate patient scheduling preferences.
• Visit schedules may need to be adjusted due to emergencies, staff illness, or other unforeseen circumstances.
• We will provide advance notice of schedule changes whenever possible.

Cancellations and No-Shows:

• If you need to cancel or reschedule a visit, please provide at least 24 hours advance notice.
• Cancellations with less than 24 hours notice may limit our ability to reschedule promptly.
• Repeated no-shows or last-minute cancellations without valid reason may result in discharge from services.
• We understand that emergencies occur and will work with patients to accommodate legitimate urgent situations.

7. Payment, Billing, and Insurance

Payment Terms:

• All services are subject to fees based on the type of service, duration, level of care, and supplies used.
• Payment is the responsibility of the patient or their authorized representative.
• We accept Medicare, Medicaid, most private insurance plans, and private pay arrangements.
• Patients are responsible for co-pays, deductibles, and any services not covered by insurance.

Insurance Verification:

• We will verify insurance coverage and obtain necessary authorizations prior to initiating services when possible.
• Patients are encouraged to verify their coverage and benefits with their insurance provider.
• Insurance coverage does not guarantee payment; patients are ultimately responsible for all charges.
• We will bill insurance companies directly as a courtesy, but patients remain responsible for payment.

Billing and Collections:

• Statements will be sent monthly for any patient-responsible balances.
• Payment is due upon receipt of statement unless payment arrangements have been made.
• We offer payment plans for patients experiencing financial hardship; please contact our billing department.
• Unpaid balances may be subject to late fees and collection efforts in accordance with applicable law.
• Non-payment may result in discharge from services after appropriate notice.

8. Discharge from Services

Services may be discontinued under the following circumstances:

• Patient achieves care goals and no longer requires home health services.
• Patient requests discharge from services.
• Physician determines services are no longer medically necessary.
• Patient moves outside our service area.
• Patient is hospitalized or admitted to a facility for an extended period.
• Patient or family behavior poses a safety risk to our staff.
• Patient consistently refuses to cooperate with the care plan.
• Home environment is deemed unsafe for service delivery.
• Patient fails to meet financial obligations after appropriate notice and opportunity to resolve.

Whenever possible, we will provide advance written notice of discharge and assist with transition planning to ensure continuity of care.

9. Confidentiality and HIPAA Compliance

Artemis Healthcare Services LLC is committed to protecting patient privacy and complying with the Health Insurance Portability and Accountability Act (HIPAA):

• All patient health information is kept strictly confidential and secure.
• Information is only disclosed as necessary for treatment, payment, healthcare operations, or as required by law.
• Patients will receive a Notice of Privacy Practices explaining how their information may be used and disclosed.
• Patients have the right to access their medical records and request corrections or amendments.
• Patients may request restrictions on how their information is used or disclosed.
• Our staff members are trained in HIPAA compliance and sign confidentiality agreements.
• We maintain appropriate physical, technical, and administrative safeguards to protect patient information.

For complete details, please refer to our Privacy Policy available on our website or upon request.

10. SMS Text Messaging Terms

Opt-In and Consent:

By providing your mobile phone number and opting in to receive text messages from Artemis Healthcare Services LLC, you consent to receive transactional and informational SMS messages, which may include:

• Appointment reminders and confirmations
• Care team visit notifications
• Important health updates and alerts
• Medication reminders (if enrolled in this optional service)
• Billing and payment notifications
• Service updates and announcements

Message Frequency and Charges:

• Message frequency varies based on your care plan and opt-in preferences.
• Standard message and data rates from your mobile carrier may apply.
• We do not charge for text messages, but your carrier's rates may apply.

Opt-Out Instructions:

• You may opt out of text messages at any time by replying "STOP" to any message.
• You will receive a confirmation message upon successful opt-out.
• After opting out, you will no longer receive SMS messages unless you re-opt in.
• Opting out of text messages will not affect your ability to receive care services.

Help and Support:

• Reply "HELP" to any message for assistance.
• Contact us at info@artemishealthcareservices.com or (423) 607-7343 for additional support.

Data Protection:

We do NOT share your phone number or opt-in data with third parties for marketing purposes. Your SMS opt-in information is kept strictly confidential in accordance with HIPAA and our Privacy Policy.

11. Infection Control and Safety

To protect patients and staff:

• Our healthcare professionals follow strict infection control protocols and use appropriate personal protective equipment (PPE).
• Patients and families must inform us immediately of any infectious diseases, contagious conditions, or exposure to communicable illnesses.
• We may temporarily suspend in-home visits during infectious disease outbreaks if deemed unsafe, offering telehealth alternatives when appropriate.
• Patients and families are expected to maintain a reasonably clean and safe home environment.
• Smoking in the home during visits is prohibited due to health and safety concerns.

12. Limitations of Services

Please be aware that:

• Home health care services are provided on an intermittent basis, not 24/7 continuous care.
• We do not provide emergency medical services; patients should call 911 for medical emergencies.
• Our services supplement, but do not replace, the care and supervision provided by family members or caregivers.
• We are not responsible for patient care, safety, or supervision when our staff is not present in the home.
• Certain medical procedures or conditions may be outside our scope of practice and require hospitalization or specialized care.

13. Limitation of Liability

To the fullest extent permitted by law:

• Artemis Healthcare Services LLC shall not be liable for patient outcomes related to underlying medical conditions, only for the care provided by our staff within their scope of practice.
• We are not responsible for injuries or incidents that occur when our staff is not present in the home.
• Our liability for any claims arising from our services shall be limited to the amount paid for the specific service giving rise to the claim.
• We maintain appropriate professional liability insurance as required by state regulations.

Important: This limitation does not apply to cases of gross negligence or willful misconduct by our personnel.

14. Quality Assurance and Complaints

We are committed to providing high-quality care and addressing concerns promptly:

• We conduct regular quality assurance reviews and patient satisfaction surveys.
• Patients and families are encouraged to provide feedback about our services.
• Complaints or concerns should be reported to our office immediately so we can investigate and address them.
• We have a formal grievance process for unresolved complaints.
• Patients may also file complaints with state licensing agencies or Medicare/Medicaid as applicable.

15. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

• Any disputes arising from these terms or our services shall be resolved through good faith negotiation or mediation before pursuing legal action.
• If mediation is unsuccessful, disputes may be resolved through binding arbitration in Greenwood Village, Colorado, except where prohibited by law.
• Each party shall bear their own costs and attorney's fees unless otherwise awarded by the arbitrator or court.

16. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.

• We will update the "Last Updated" date at the top of this page when changes are made.
• For significant changes, we will make reasonable efforts to notify current patients via mail, email, or during service visits.
• Continued use of our services after any modifications constitutes acceptance of the updated terms.
• It is your responsibility to review these terms periodically for updates.

17. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service agreements or care plans, constitute the entire agreement between you and Artemis Healthcare Services LLC regarding the use of our services, superseding any prior agreements or understandings.

19. Contact Information

If you have any questions about these Terms and Conditions or our services, please contact us:

Artemis Healthcare Services LLC

6041 S Syracuse Way # 220, Greenwood Village, CO 80111

Phone: (423) 607-7343

Email: info@artemishealthcareservices.com

Office Hours: Monday - Friday, 8:00 AM - 5:00 PM MT

After-Hours Emergency Line: Available for current patients

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.